Mary Jo Lahiff Casey, SVP, Corporate Operations, National City Bank

We “Wire Ops” and “Trust Ops” folks never really acknowledged one another in passing, and today I notice more and more that we greet one another and make/take more initiative to make contact. This was one of the pet peeves brought up and has since turned around. I feel that this is a very good … Read more

Trina Evans, Executive Vice President & Director, Call Center Services, KeyBank

Your ‘Powerful Questions … Powerful Results’ presentation energized our entire group! Your approach and content have given my team a context for the importance of coaching as well as a practical guide for how to coach. Your fun and open style engaged the group and took the concept of coaching from nebulous and slightly scary … Read more

Mary Jo Lahiff Casey, SVP, Corporate Operations, National City Bank

What do I consider to be the most significant “takeaways” from the programs & coaching you delivered? – Relevance of the material – Associates were able to relate to this topic and apply their learning immediately after training – Your delivery – Your style was very engaging; this was the first of the core training … Read more