Throughout the coaching process, I noticed my manager’s increased understanding, openness and compassion for others around her, specifically those who report up to her both directly and indirectly. Her ability to see the other person’s perspective has increased immensely. And where there once could have been confusion, misunderstanding and even hostility; there is now an open dialogue of communication. The once rough exterior she possessed has now been replaced with an approachable respectability. Where I previously felt I had to intervene when one of my direct reports needed to speak with her directly, I now have the comfort of knowing the conversation will be peaceful and likely without incident. I no longer have to be the messenger or go-between. My manager’s growth has been a positive experience; for myself, others who work around & with her but mostly for her.
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