We “Wire Ops” and “Trust Ops” folks never really acknowledged one another in passing, and today I notice more and more that we greet one another and make/take more initiative to make contact. This was one of the pet peeves brought up and has since turned around. I feel that this is a very good thing that has come out of this group thus far. I have to admit I have enjoyed the meetings even though a lot of it is common sense, [and] we need to have it brought to our attention more often than not.
Mary Jo Lahiff Casey, SVP, Corporate Operations, National City Bank
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