Mary Jo Lahiff Casey, SVP, Corporate Operations, National City Bank

What do I consider to be the most significant “takeaways” from the programs & coaching you delivered?

– Relevance of the material – Associates were able to relate to this topic and apply their learning immediately after training

– Your delivery – Your style was very engaging; this was the first of the core training modules, and the attendees left with a very positive feeling about this program, and a desire to attend more training

– Comprehension of our goals – You were not just delivering this material; you were able to link this to our division’s goals and reinforce the message when real work examples were raised

– Your background and experience – I think you are very intuitive and quickly size up a situation.

Mary Jo Lahiff Casey, SVP, Corporate Operations, National City Bank