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ARE YOU LISTENING TO WHAT YOU SAY?

Story:  I’m sitting in a coffee shop, writing.  Background music creates a white noise, masking multiple streams of conversation I only half-notice from within my envelope of concentration. Whenever a new customer walks in, the bright-eyed, caffeinated barista asks, “How are you this morning?” Most respond with a simple “fine,” or “okay.”  Some brave a … Read more

Why Should Your Boss Care If You’re Happy?

Happiness is Noticed for its Absence… Picture this: I am sitting in a room with a leadership team who are frustrated with high levels of behavior often associated with employee disconnection: turnover, absenteeism, gossip, backbiting, lack of discretionary effort, cliquishness, zero input during meetings, constant griping about even the tiniest things, and a pervasive sense … Read more

BEING KIND IS GOOD FOR YOU

I sense so much tension in the world, today.  I know that there have been times in human history when conflict was uglier and more violent, and that, statistically speaking, the world has never been safer; and yet… The ugliness that exists today feels so pervasively personal. Internet trolls have affected our ability to have … Read more